Tokio Marine wins Best Car Insurance Award

Tokio Marine wins Best Car Insurance Award 2019

Winners have been independently selected by over 10,000 survey responses

Tokio Marine has won the 2019 Motor Insurance Award in the category Car Insurance.

Winner and Rank #1: 

Tokio Marine

“Tokio Marine wins Motor Insurance Award”

the Sundaily June 7th, 2019

“Malaysia has voted: Etiqa, Tokio Marine and Sun Life win Best Insurance and Takaful Award in 2019”

PressRelease1888 May 23, 2019

Award Presentation

Left: Ng Hang Ming, CEO of Tokio Marine Insurans (Malaysia) Berhad
Right: Meng Chau Chia, CEO iBanding

“We are truly delighted to be voted by independent consumers as the winner of the 2019 Motor Insurance Award for our effort in providing quality motor insurance coverage to the Malaysian market. This is in line with our Group’s long-term vision and corporate philosophy in striving To Be a Good Company. TMIM is committed to always improve and strive to provide the best for our customers.”

Ng Hang Ming, CEO of Tokio Marine Insurans (Malaysia) Berhad (TMIM) 

What is the Motor Insurance and Takaful Award?

The Motor Insurance and Takaful Award was established in 2016 and is Asia’s first independent motor insurance and takaful awards based on customer feedback. The goal of the awards is to help Malaysian consumers to better compare insurance companies, by providing transparent and neutral detailed information on the best motor companies in Malaysia. This year’s survey was conducted online from November 2018 to March 2019, and over 10,000 Malaysians participated in the survey.

Many times awards are given out to companies because they have paid for the top position or a group of people in a jury or panel selected the winners.  With people involved in the decision process, you cannot be sure that the results are neutral. iBanding’s ranking and selection of winners use actual customer reviews and a complex statistical model to provide neutral, unbiased results. This best reflects what Malaysian consumers believe about the service level of a company. It works like websites such as or TripAdvisor, but instead of hotels, we provide insights into Malaysian insurance and takaful companies.

Ranking of Malaysian Companies

Malaysia has over 20+ conventional insurance companies and 4 Takaful companies that sell motor insurance. It can be difficult to find the right company that fits you the best. iBanding’s Annual Ranking helps you compare how the companies have been voted by over 10,000 Malaysian in our annual motor insurance survey.

Best Car Insurance Malaysia 2019

  1. Tokio Marine – 84 points

  2. Etiqa General – 83 points

  3. AXA Affin General – 81 points

  4. Allianz Malaysia – 80 points

  5. MSIG – 80 points

  6. AmGeneral & Kurnia – 77 points

  7. MPI Generali – 76 points

  8. Great Eastern General – 73 points

  9. Tune Insurance – 72 points

  10. Zurich General Insurance – 72 points

  11. Pacific Insurance – 70 points

  12. Lonpac – 70 points

  13. RHB Insurance – 70 points

  14. AIG Malaysia – 69 points

  15. Chubb – 68 points

  16. Berjaya Sompo – 68 points

  17. Liberty Insurance – 68 points

  18. Pacific & Orient – 49 points

How does the ranking work? How are the winners selected?

iBanding ranks the insurance and takaful companies on actual feedback from Malaysian motorists with valid motor insurance policies. The final score is calculated based on multiple factors, such as customer satisfaction, years with the insurance company and claims experience.  The actual scoring model is not shared to avoid manipulation of the results. However, the model takes into account how much experience and touch points a customer has with their insurance company.

The Motor Insurance Survey is not paid or funded by any insurance or takaful company to ensure full independence, so that there is no conflict of interest.

Tokio Marine voted Best Insurance Company 2019/2020

Among 10,000 Malaysian drivers, Tokio Marine has provided the best customer service.