The Motor Insurance and Takaful Award was established in 2016 and is Asia’s first independent motor insurance and takaful awards based on customer feedback.
The goal of the awards is to help Malaysian consumers to better compare insurance companies, by providing transparent and neutral detailed information on the best motor companies in Malaysia. This year’s survey was conducted online from November 2018 to March 2019, and over 10,000 Malaysians participated in the survey.
Many times awards are given out to companies because they have paid for the top position or a group of people in a jury or panel selected the winners. With people involved in the decision process, you cannot be sure that the results are neutral. iBanding’s ranking and selection of winners use actual customer reviews and a complex statistical model to provide neutral, unbiased results. This best reflects what Malaysian consumers believe about the service level of a company. It works like websites such as Booking.com or TripAdvisor, but instead of hotels, we provide insights into Malaysian insurance and takaful companies.
Left: Ng Hang Ming, CEO of Tokio Marine Insurans (Malaysia) Berhad
Right: Meng Chau Chia, CEO iBanding
“We are truly delighted to be voted by independent consumers as the winner of the 2019 Motor Insurance Award for our effort in providing quality motor insurance coverage to the Malaysian market. This is in line with our Group’s long-term vision and corporate philosophy in striving To Be a Good Company. TMIM is committed to always improve and strive to provide the best for our customers.”
Ng Hang Ming, CEO of Tokio Marine Insurans (Malaysia) Berhad (TMIM)
Left: Zafri Ab Halim, CEO Etiqa Family Takaful Berhad
Center: Meng Chau Chia, CEO iBanding
Right: Zaharudin Daud, CEO, Etiqa General Takaful Berhad
“We are honoured that, once again, Malaysians have chosen us as their preferred motor takaful provider. It is a fitting testament to Etiqa, and how a customer’s experience with us is fast and easy, whether it’s to make purchases, submit claims when receiving payouts or other services.”
Zaharudin Daud, CEO Etiqa General Takaful Berhad
Malaysia has over 20+ conventional insurance companies and 4 Takaful companies that sell motor insurance. It can be difficult to find the right company that fits you the best. iBanding’s Annual Ranking helps you compare how the companies have been voted by over 10,000 Malaysian in our annual motor insurance survey.
The Motor Insurance Award (MIA) is an annual award organized by iBanding an independent insurance education website. The Award is given out to the Best Motor Insurance and Takaful companies voted by Malaysians.
Luke Roho, Director of ibanding.my, explains: “Our reports and rankings help Malaysians to understand better the quality of service that companies provide. In today’s age with so much information at our fingertips, it is not a secret anymore whether a company offers excellent or bad service. Malaysians freely write and share exceptional customer experience to help their friends and families to enjoy the same benefits. On the other hand, if they experience bad service, consumers are also quick to share it on social media to help others from making the same mistake. Our iBanding’s survey and model captures that experience independently and summarises it in a ranking so that every Malaysian can benefit from that information. “
Since the start of the Motor Detariffication or also known as “Liberalization of the Motor Insurance Tariff”, insurance companies are allowed to set their own prices for their motor insurance products, unlike the previous system where all prices were controlled by Bank Negara. With more and more insurance companies starting to charge different prices for their products, it has become increasingly important for Malaysians to compare not only the price for their motor insurance policies but also the quality offered by different companies.
Everyone can check the prices for insurance online now. Over 10 companies offer online quotation. You can find the latest list of insurance here.
However it is difficult to compare the service quality between the insurance companies. iBanding conducts the Motor Insurance Survey every year identify how good the customer service and claims service levels are. The best company in each category conventional insurance and takaful are awarded with the Motor Insurance Award.
Our Motor Insurance Award is not a recommendation to buy. Instead, it offers a guidance on which insurance or takaful company has provided the best service to the Malaysian that participated in the survey. This year over 8,600 Malaysians participate.
iBanding ranks the insurance and takaful companies on actual feedback from Malaysian motorists with valid motor insurance policies. The final score is calculated based on multiple factors, such as customer satisfaction, years with the insurance company and claims experience. The actual scoring model is not shared to avoid manipulation of the results. However, the model takes into account how much experience and touch points a customer has with their insurance company.
The Motor Insurance Survey is not paid or funded by any insurance or takaful company to ensure full independence, so that there is no conflict of interest.
The insurance survey was answered by over 8,600 participants, but not all insurance companies received enough response to give a fair judgement of their service and customer satisfaction level. Companies that did not reach the minimum number of responses are not listed.